There are currently no known issues. If you encounter a bug or any other issue please contact us.

Support and FAQs

Contact Us: You can reach us at support@stand.com.tr or by using the Feedback Form located in the Help tab within the add-in.

1. How do I activate my product?

• Once you download the plugin, it operates in a limited functionality mode.
• To access the full features, you can activate a 30-day free trial via the License - Trial tab. Simply fill out the form and click TRY.
• After the trial expires, the plugin reverts to limited functionality. To continue using the full version, you can purchase an annual standard license. Please contact our support team for payment details. 

2. Can I use my license on another computer?

Our licensing is seat-based, meaning each license is tied to the computer where it was activated. If you need to use the plugin on multiple workstations, you’ll need a separate license for each. Contact us for volume licensing options or a custom quote.

3. Does QSE work with every setup?

QSE is designed to work with most systems that can run Revit. While we’ve tested various setups and versions, occasional glitches may occur. If you encounter any issues, please reach out to our support team for assistance.

4. Can I get a refund if my product does not work?

Our products are non-refundable. To ensure complete satisfaction, we offer a 30-day free trial before purchase. For further details, refer to our refund policy in the EULA. If you experience issues, don’t hesitate to contact us.

5. How often will updates be released?

We aim to release updates alongside every new version of Revit. Additionally, updates may be provided based on user feedback or to address bugs. Your input helps us improve, so feel free to share suggestions!

6. Is academic pricing available?

Yes, we offer free academic licenses for university members and students, strictly for non-commercial purposes. If you’re using our software for educational or research purposes, contact us to request an academic license.

7. What if QSE doesn’t fully meet my needs, or I have suggestions?

We highly value user feedback. If you have suggestions or ideas to improve our software, please contact us—we’re always open to enhancing your experience!

For additional assistance or inquiries, don’t hesitate to get in touch with our team. We’re here to help!